Question 1

How often Will I receive a new bouquet ?

Accepted Answer

Our subscriptions allow you to select a delivery frequency that best suits your needs - either weekly, bi-weekly, or monthly. You can also choose the number of deliveries for your subscription. What's more, you can also pay for your subscription as you go or pay entirely upfront. Choose any combination that works for you!

Question 2

Can I pick which bouquet I receive ?

Accepted Answer

While you’re not able to choose which bouquet you will receive, we will select the freshest option for your delivery date. Every arrangement is designed to create an on-trend look you won't find anywhere else! Depending on your plan, (Classic, Seasonal, or Luxe) you will always receive a bouquet valued between 10%-25% more than the cost of your subscription plan. For weekly subscriptions with more than six deliveries, some bouquets may repeat.

Question 3

Can I send subscription as a gift ?

Accepted Answer

Absolutely! 3-month subscriptions are a popular gift option to celebrate special occasions, but you can customize your subscription gift by frequency and duration to choose a subscription best suited to your recipient.

Question 4

Can I pause my Flower subscription ?

Accepted Answer

Yes, you can! Upon setting up an account, you can go in and adjust your settings to pause your next delivery and let us know the next best delivery date.

Question 5

Can I change my delivery address

Accepted Answer

We’re happy to assist with updating your subscription. Simply hit reply to your order confirmation email or reach out to our Happiness Team at care@urbanstems.com.

Question 6

How Often will I be billed ?

Accepted Answer

We offer both Ongoing and Prepaid payment plans. If you choose Ongoing, you will be billed according to the delivery schedule you select (either weekly, bi-weekly, or monthly). If you choose Prepaid, you will be billed for all deliveries when you first place your subscription order.

Question 7

Is shipping free on subscription Orders

Accepted Answer

Shipping is always free on your subscription orders!

Question 8

What day will my flower subscription be delivered on ?

Accepted Answer

Depending on the day you first choose for your flower delivery and cadence, we’ll deliver on that day for all future deliveries. So, if you get your flowers delivered on Thursday bi-weekly, you’ll get another flower delivery two weeks later on a Thursday.

Question 9

What is an FAQ section?

Accepted Answer

An FAQ section can be used to quickly answer common questions about you or your business, such as “Where do you ship to?”, “What are your opening hours?” or “How can I book a service?”
It’s a great way to help people navigate your site and can even boost your site’s SEO.

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