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FAQ-CUSTOMER SUPPORT
Frequently asked questions
General
Unfortunately, our bouquets cannot be returned. Our bouquets are made fresh to order. In the event, it doesn't meet your satisfaction, please contact us within 3 hours after delivery or farm pick up, so that we can try to resolve your concern.Email- nicol@somethingsomehowprettyamazing.org
Ordering can be done via our website 24/7. We offer delivery 3 days a week. Farm pick up can be arranged through out the week. If you have questions or concerns, please feel free to email us and we will get back to you within 3-4 hours during the weekday and on the weekends, the next busines day.
We do accept custom orders. Please email- nicol@somethingsomehowprettyamazing.org to discuss your specific needs.
Yes, we offer both- We have 3 delivery days throughout the week. Typically- Monday, Wednesday and Friday. We can arrange farm pick up- Monday-Friday. We offer delivery on weekends with advance notice and a nominal fee. Emails are sent after purchase with delivery day options and times. Indianapolis Luxury Flower Delivery PolicyTo guarantee unmatched freshness and maximum vase life, every luxury bouquet is harvested 24 hours prior and hand-delivered directly from our Indianapolis micro-farm to your doorstep in a temperature-controlled vehicle.🚗 Our Delivery Zones & ScheduleWe provide signature doorstep delivery to the following Central Indiana areas:Indianapolis (Marion County): Monday, Wednesday and Friday deliveries (Includes Downtown Indy, Meridian-Kessler, Broad Ripple, and Irvington-Hamilton County: Includes Carmel, Fishers, Noblesville, and Westfield and Zionsville. ⏱️ Order Cut-Off TimesBecause we cut our flowers fresh to order to avoid waste, the cut-off time for next-day delivery is 12:00 PM EST. Orders placed after this time will automatically be scheduled for the next available delivery day for your specific zip code. 🏡 Doorstep Drop-Off ProtocolsFlowers are perishable and require immediate care.If you are home: Our courier will ring the bell and hand-deliver your bouquet wrapped in a temporary water source.If you are not home: We will place your arrangement in a secure, shaded area. We highly recommend leaving a clean, water-filled bucket or vase on your porch on delivery days to protect the stems from Indiana’s shifting seasonal weather.Notification: You will receive a text or email notification with a photo confirmation the exact moment your blooms arrive.
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